A customer in a small town said something that changed how I look at every install

I was putting in a basic system for an older lady in a place called Millville. She watched me run the wire and said, 'You're not just putting in an alarm, you're giving me back a good night's sleep.' It made me realize the real job is about the peace of mind, not just the beeps and lights. Anyone else have a moment like that?

3 comments

3 Comments

fionat557d ago

Ever wonder if customers even notice the difference between a cheap and a quality install?

kevinw947d ago

That's the whole job right there.

joseph_green137d ago

Yeah, that's the real deal right there. It's not about the gear, it's about the feeling it gives them. Kinda like what @fionat55 said, but flipped, you know? The customer might not know a good wire from a bad one, but they sure know when they feel safe again.