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Three weeks to fix a billing error that took 5 minutes to cause
I signed up for a gym membership in Austin back in March and they double charged me for two months straight. Their automated chat kept giving me scripted replies about payment plans and I spent over 15 hours on hold across 6 calls before a manager finally found the duplicate entry. The fix itself was one button click on their end and they refunded $168 total. Has anyone else had to escalate way past the normal support line to fix a simple accounting mistake?
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