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Lost a $900 client at 11pm on a Tuesday because I answered one email too many
I was sitting on my couch in Sacramento last week, laptop on my knees, and I had already put in about 11 hours that day. A client sent a "quick question" at 10:40pm and I answered it because I always answer, and then the floodgates opened, and by 11:30 I was redrafting a whole scope for free. I snapped at my sister on the phone in the middle of it, slammed the laptop shut, and sat there feeling like garbage. The next morning I sent that client an email saying my working hours are 8 to 5 and anything after that waits till morning. She got a little huffy, and I lost the gig 2 days later, $900 gone. Honestly though, I slept 8 hours every night that week and it was the best I'd felt in months. I'm now trying to figure out where to draw the line without losing everybody. How do you all handle the 10pm "quick question" without coming off rude?
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