My shop's rush culture has me questioning my job
Lately, my boss has been pushing the team to finish repairs in half the time to meet some new sales goals. Just yesterday, I sent out a mountain bike with a misaligned derailleur because I was rushed, and the customer called back furious. It's not the first time this has happened, and I feel awful putting my name on sloppy work. I got into this trade because I care about bikes being safe and right, not just fast. Now I'm dreading going in each day, worried about what might go wrong next. Has anyone else faced this kind of pressure from management? I'm thinking about jumping to a different shop, but I don't know if it's better elsewhere. How do you stand up for quality when the boss just wants speed?