My $50 late fee policy backfired hard last month

I added a $50 late fee to my invoices starting in May to scare people into paying on time. Last month, a repeat customer in Austin paid 3 weeks late but refused to cover the fee, saying it wasn't in our original agreement. We went back and forth for days and it soured the whole relationship. Has anyone else tried adding late fees and had it blow up like this?

3 comments

3 Comments

kelly_rivera1d ago

3 day grace period works better than a flat $50 fee.

gray31419h ago

Good customers remember that one time you nickel-and-dimed 'em.

abbyf791d ago

Learned the hard way that charging your BEST customers EXTRA is a GREAT way to lose them.