One client's complaint changed my whole email follow-up routine

Had a client in Cleveland tell me my invoice reminders felt like nagging, not checking in. They said I sounded desperate with the daily notes. Switched to a 3-email schedule over 10 days, first one just asks if they need anything clarified, and my on-time payments jumped from 60% to 85% in two months. Anyone else get feedback that forced them to back off and it worked better?

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1 Comment

viola_garcia565d ago

Oh man, are we really out here acting like email timing is the secret to life now? I get that it worked for you and 85% is solid, but daily reminders barely qualify as nagging in my book. Some folks just forget things unless you poke them. Maybe your client was just grumpy that week.