Vent: Paid $200 for a "late payment" tracking app and it did nothing

I bought this app called PayFlow that was supposed to auto-send reminders and track overdue invoices. Spent $200 on the yearly plan and used it for 3 months. Clients just ignored the automated emails anyway and I still had to call them myself. Has anyone else wasted money on a tool that promised to fix late payments but didn't help at all?

3 comments

3 Comments

david_palmer29d ago

Yeah but was it really that serious of a problem to begin with?

sean4829d ago

Actually @david_palmer I gotta push back on that. Late payments ARE a serious problem for small businesses. When you're relying on cash flow to pay your own bills, waiting 60 days for a client to pay a $500 invoice is a HUGE deal. $200 for an app that does nothing but send automated emails sounds like a ripoff to me. The whole point of paying for software is to save time and stress, not create MORE of it. I'd be just as annoyed if I dropped that money and still had to make phone calls myself.

nancyramirez29d ago

wait did you try changing up the email templates or the timing? i had a similar thing with a different app and what finally worked was making the reminders way more personal and adding a small link to pay on the spot. i also set it to text instead of email since clients actually open those. still had to make some calls but it cut down a lot. maybe tweak the settings before giving up on it completely?