Debate: when a client wants 'unlimited revisions' vs a clear scope of work

Had a client last month who asked for unlimited revisions before we even started... said they wanted to make sure we got the design right. I took the job, figured it was a good sign they cared about quality. First week was fine, but by week two they were asking for tiny changes to the font color, then the logo placement, then the spacing. I did 8 revisions total before I put my foot down. They paid eventually, but it took 45 days past the invoice due date. Now I'm wondering if unlimited revision clauses are always a red flag or if some clients actually use them responsibly. Has anyone else dealt with a client who wanted endless changes and still paid fair? What's your cutoff point for how many revisions you include before extra fees kick in?

3 comments

3 Comments

the_faith7d ago

You said "unlimited revisions" and I stopped reading. That's not a sign they care about quality, it's a sign they don't know what they want. You gave them 8 revisions and they still dragged their feet paying. Next time set a hard limit of 3 rounds with extra charges after that. Saves everyone the headache.

davidshah6d ago

@the_faith nailed it, three rounds max with extra fees after that stops all the nonsense cold.

anna7176d ago

My last client wanted unlimited tweaks and it ended up being 14 rounds of color changes before they finally paid. After that I switched to 3 revision rounds with a clear price for extras, and honestly it cut out all the wishy washy clients. Hard limits just make the whole process smoother for everyone involved.