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Showerthought: Maybe the client who asks too many questions is actually a good sign
I keep seeing people on here say that a client asking a ton of questions up front is a red flag. I gotta disagree. Last fall I landed a $3,500 logo and branding project for a coffee shop in Portland. The owner sent me like 20 emails in the first week asking about fonts, colors, timelines, file formats. I was worried at first. But you know what? He paid every invoice early and never complained about the final work. Those questions meant he cared about the project and wanted to get it right. A client who asks nothing and says "just make it look good" is way scarier to me. Has anyone else had the opposite experience with overly chatty clients?
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patricia_hill609d ago
And I had a client once who asked so many questions I started to wonder if I should charge by the email. Turns out he was just really nervous about his first big project and wanted to make sure he wasn't making a mistake. We ended up on the phone for an hour talking about what kind of paper his business cards should be printed on. He still sends me a Christmas card every year with a picture of his dogs. So yeah, the chatty ones can sometimes be the best clients you ever get, just takes a little patience on your end.
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zaranelson9d ago
20 emails in a week doesn't sound like caring, sounds like a control issue. Some of these "chatty" clients just don't trust you to do your job and need to micromanage every step. A few questions is normal, but 20 emails before you even start sketching is a lot. Glad it worked out for you but that kind of behavior usually means they'll nitpick every draft and ask for endless revisions.
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