That lady who argued with me about purple shampoo for 15 minutes

Had a client last Tuesday who INSISTED her brassy yellow hair was actually 'golden honey' and that purple shampoo would ruin it. I showed her the color wheel on my phone three times but she kept saying I was trying to upsell her. She finally tried a sample I gave her and came back two days later apologizing because her hair was suddenly cool toned and she loved it. Has anyone else had a client straight up refuse to believe basic color theory?

3 comments

3 Comments

laura_wilson13d ago

Okay, actually, about that color wheel thing on your phone, those digital color wheels aren't always totally accurate because phone screens have different color calibrations, some are warmer or cooler than others. So if she was looking at a slightly warm screen, her brassy hair might have looked a bit like a warm honey to her, even though in real life under salon lights it was clearly yellow. I usually carry a physical color wheel from Sally Beauty, it only cost like five bucks, and people tend to trust a printed physical object way more than a glowing screen. Not letting her off the hook for arguing for 15 minutes though, that part is definitely on her. But it's a good reminder that little tech details can mess up our arguments if we aren't careful.

faith2713d ago

YES oh my god the "golden honey" thing is way too real. I had a client once who was convinced her hair was "warm caramel" when it was literally the color of a highlighter pen. She fought me on using a toner for like 20 minutes, kept saying her friend said purple shampoo was a scam. I finally just gave her a tiny sample and she came back a week later asking where she could buy a whole bottle. It's wild how people think they know their own hair better than someone who literally studied this stuff, but I guess we all have our blind spots.

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river_thompson13d ago

@laura_wilson makes a really good point about the screen thing. Never thought about that but it explains a lot of those "but it looks different on my phone" arguments. Also, the friend telling her purple shampoo is a scam is hilarious. Like, sure Brenda, the entire professional hair industry is just a big conspiracy to sell purple goo.