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A graphic designer at the shared space said my invoices were confusing
I was at that desk coworking spot downtown, the one with the neon sign over the printers. This graphic designer named Jess who sits near the window took a look at my invoice while we were waiting for the espresso machine to heat up. She pointed out that I had the project description buried at the bottom in tiny font, and the total amount was the first thing you saw. She said clients probably skim and miss what they actually paid for, which leads to disputes. I changed it so the services are listed first in bold, with clear bullet points for each task and the hours next to them. Took me a weekend to redo my template, but I haven't had a single client email asking what a charge was for since. Has anyone else gotten random feedback from people at your coworking space that actually fixed something?
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oliviabutler14d ago
Did you check if she was just trying to sell you a new logo?
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