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TIL you can sometimes get a late fee removed just by asking nicely
I forgot a payment last month and got hit with a $35 fee. I called the card company, said it was a one-time mistake, and they wiped it clean. Has anyone else had luck with this, or did I just get a nice rep?
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emeryo5813d ago
That's just rewarding bad behavior. People should be responsible for their own bills. If you forget, you pay the fee, that's the whole point. Companies have rules for a reason, and making exceptions for everyone who asks nicely just makes the system unfair. It also probably costs them money to handle all those calls asking for favors. Paying on time isn't that hard.
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My bank in Columbus has a one-time fee waiver policy they actually advertise in the fine print. It's not about rewarding bad behavior, it's about keeping a good customer. That thirty-five dollar fee is nothing compared to what they make from me over years of interest. I see it as a simple customer service move for an honest mistake, not a broken system.
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