That quick client 'feedback' turned into 14 hours of rewriting

I had a client say they just needed 'a few small tweaks' to a landing page copy last Thursday. I figured 30 minutes tops. Turns out their 'tweaks' meant rewriting the whole value proposition section because they pivoted their target audience. It took me from 2 PM until 4 AM the next day to get it done. Has anyone else had a client call a full rewrite 'minor edits' and how do you even budget for that?

3 comments

3 Comments

barbaradavis4d ago

Same thing happened last year when a client's "tiny tweak" turned into 12 hours of rewriting their sales page.

hannahj494d ago

Maybe the client paid for flexibility and you should've charged more upfront for that possibility.

waderamirez4d ago

Ask if they put a cap on revision hours in the contract.