Overheard a shop manager bragging about skipping flywheel resurfacing

Was grabbing parts at the local Cummins dealer and heard a guy tell his buddy he never resurfaces flywheels on clutch jobs, just slaps a new clutch on and sends it. Has anyone else run into shops cutting corners like this and how do you handle the blowback when the clutch chatter starts 20k miles later?

3 comments

3 Comments

blair9905d ago

Did your buddy end up going back to that shop @xena_hernandez98?

faith275d ago

Honestly that's a recipe for a repeat job if I've ever heard one. Skipping the resurface might save an hour and a few bucks upfront but the chatter and shudder will come back pretty quick, especially with a heavier duty truck. Ngl I've seen customers come back pissed off because the shop didn't mention they skipped that step, and then they're stuck paying labor again for the same problem. Tbh any mechanic who's done a handful of these knows the flywheel surface is just as important as the disc itself. A little bit of patience upfront beats having to explain to a customer why their brand new clutch is already acting up.

xena_hernandez985d ago

Right? "Save a buck now, pay a mechanic later" should be on a Tshirt. At this rate the customer might as well just buy the shop a coffee machine for all the repeat business they're giving them.