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Vent: That customer who argued with me for 15 minutes about a $30 capacitor replacement
Guy in Tampa insisted I was ripping him off because he found the same part for $8 on Amazon, but didn't account for the fact his TV needed the old one desoldered and 4 bad traces repaired too, what do you do when someone just won't understand labor costs?
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kelly_rivera5d ago
Oh yeah, the classic "I found it cheaper on Amazon" argument. Like yeah buddy, Amazon isn't gonna come to your house and DESOLDER things for you either.
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wadejenkins5d ago
Wait would Amazon even know which end of a soldering iron is hot?
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grantc805d ago
Kelly Rivera nailed it. Not like Amazon Prime is gonna show up with a soldering iron and a multimeter. I had a guy once pull up the same capacitor on his phone and wave it in my face while I was explaining the burn marks on his board. Told him I'd do it for the $8 if he brought me the TV with the old part already out and the board ready to go. He didn't come back. Some folks just see the number on a screen and think that's the whole story, forget about the desk space, the solder wick, the flux, and the hour of your life you ain't getting back. My buddy in Tampa does this full time and he says he's taken to quoting parts and labor separately upfront just to avoid the argument entirely, maybe try that next time.
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