Visited a high end spa in Santa Barbara and saw something that made me rethink my whole approach

They had a simple glass bowl of warm water with a single floating flower at the front desk, and every client got to dip their hands in before their service. The owner told me it's a 'sensory reset' that makes people more open to the treatment. Who else uses a small ritual like this to start a session?

3 comments

3 Comments

oliver_baker4913d ago

That "sensory reset" idea is cool, and @spencerross, does picking a word ever make clients share something surprising right after?

spencerross13d ago

Ever notice how a simple action can shift the whole mood? I have clients pick a card from a deck with a single word on it, like "calm" or "release," before we begin. It gives them a quiet second to set an intention. That tiny choice makes them more present than if I just started talking.

evan_grant7013d ago

Hold on, does the word actually make them more present, or is it just the act of picking something? I've seen people zone out staring at a word they didn't connect with. The real trick is that quiet second you mentioned, not the card itself. Oliver_baker49 asked if it brings out surprises, but I bet the surprise is just them finally shutting off the outside noise for a moment. That's the reset, not the word.