Stopped using FreshBooks after 4 years and my anxiety dropped

I know everyone loves FreshBooks for invoicing but I finally ditched it last month after a project for a guy in Austin. The automated reminders kept going out wrong and I spent 3 hours fixing a decimal mistake on a $2,100 invoice. Has anyone else found it more trouble than it's worth for small jobs?

3 comments

3 Comments

aaronroberts4d agoOG Member

Hold on, I've gotta push back on this one. FreshBooks saved me way more time than it ever cost me, especially for small jobs. The automated reminders are actually a lifesaver because I'd forget to send invoices for weeks without them. Decimal mistakes sound like a data entry issue, not a software problem. Maybe the Austin guy's project was just a pain, but blaming the tool for a $2,100 error feels like missing the real problem. FreshBooks is fine for small work if you take two seconds to double check your numbers before hitting send.

alext524d ago

Respectfully, I see it differently. Those decimal mistakes aren't just a data entry thing when the software hides line totals in a cramped mobile view. Billed a client $2,100 extra and had to eat the cost because FreshBooks' manual override made it confusing to catch before sending. The automated reminders are nice, but not worth the risk if you're doing anything more than simple hourly work.

wesley6394d ago

FreshBooks lets you customize invoice templates, and I remember a client once told me they missed a $700 discount I promised because the default template buries the line item notes below the fold on mobile. If you're billing for a project with multiple phases or discounts that don't line up neatly, the mobile view just doesn't show enough to catch those things before sending. The decimal slip is one thing, but the bigger problem might be that the software makes those small but important details hard to see when you're on the go. I think a lot of the frustration isn't with the core features like reminders, but with how the interface hides the parts that keep you from making expensive mistakes.