A client told me my emails were too business-like so I tried writing like a human instead

I had this guy on Upwork who kept pushing back on my project updates. He said my emails read like a robot wrote them and he wanted me to just talk normal. So I started my next update with "Hey, so the logo draft is done and I think it looks solid but tell me if you hate it." He replied back in ten minutes with actual feedback instead of the usual vague stuff. That one change saved me like two weeks of back and forth on a $400 project. Has anyone else gotten feedback that totally shifted how you communicate with clients?

3 comments

3 Comments

coleman.hannah14d ago

My crew switched to shorter emails like that last year and @mitchell.thomas is right about casual language just moving things faster. We started every update with a single line of what we actually did that morning versus a formal report. Clients started replying same day instead of ghosting us for a week.

emma_lee2214d ago

Totally agree @mitchell.thomas, casual cuts the fluff and gets real work done faster.

mitchell.thomas14d ago

Honestly, that's not quite a gentle correction but just a different approach. Tbh, formal emails can work fine if the client is used to corporate talk, but for creative projects, casual language just gets things moving faster.