Finally tracked down a client's missing files after 4 days of digging

I had a client who swore they sent me all their product photos for a website refresh back in February. After 3 days of searching through email threads and cloud folders, I found their Dropbox link buried in a spam folder from January. Turned out they never actually hit 'share' on the link, so I had zero access the whole time. Has anyone else had a client insist they sent something when it was clearly never delivered?

3 comments

3 Comments

dakota_miller9315d ago

Make them resend it with a read receipt. Learned that lesson the hard way.

thomas.river15d agoOG Member

Yeah, did you try setting up an automated reminder system for when they say they sent something? I added a bot that pings me if a file link wasn't clicked within 24 hours of the claim - catches like 90% of these ghost sends.

kai_ramirez3815d ago

I mean, hang on, is this really that deep? Like, yeah, it's annoying when clients say they sent something and they didn't. But is a four day hunt for some files really worth this whole detective work setup? @dakota_miller93 has it right just asking them to resend it with a read receipt - takes five minutes. You're building automated bots and digging through spam folders like this is law enforcement or something. Sometimes you just take the L, tell the client you never got it, and move on. Life's too short to be this invested in file archaeology.