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Rate talk with a repeat customer took me 8 months to crack
Had this one client who kept asking for a discount every single contract renewal. I tried saying no nicely, then tried sending a rate sheet, even tried the silent treatment. Finally figured out she just wanted a line item breakdown so she could justify it to her own boss. Took me 8 months to realize she wasn't cheap, she was stuck. Anyone else have a client where the real blocker was internal politics, not the actual money?
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