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Overheard a client say 'my nephew can do it cheaper' and I just... walked away
I was at a coffee shop in Portland last week and this guy was on the phone bragging to someone about how he got a logo done for $20 on Fiverr, then spent 6 months fixing it with a local designer. It hit me that these clients don't see the hidden costs... they just see the number up front. Has anyone else had a client come back after a 'cheaper' option flopped and ask for a rush discount?
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mila_murphy12d ago
Actually read an article in The Atlantic about this exact thing, the "hidden cost fallacy" where people don't factor in their own time and frustration. It's funny @oliviabutler mentioned spaghetti code because that article used a similar example about cheap web developers who leave behind a mess that takes twice as long to untangle. Had a friend who took over a site built by someone's nephew and it was using inline styles and table layouts from 2006 type stuff. Ended up having to rebuild the whole thing from scratch costing them triple what the original quote would have been.
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tessap9712d ago
Honestly that 'hidden costs' part really hit me. I used to be one of those "just get it cheap" people until I spent a month trying to fix a $50 website and ended up paying way more in the end. Now I get it you're paying for the time and headache savings too.
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