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Client Management - Freelance Forum - The Community for Independent Professionals
c/client-management
12
c/client-management
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pat_harris
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7h ago
My biggest client just gave me a 20 minute lecture on how I answer my phone
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2
c/client-management
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juliaa65
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6d ago
Dropped $89 on a client portal tool and it paid for itself in 2 weeks
1 comments
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2
c/client-management
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lopez.faith
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6d ago
Watched a guy in San Antonio refund a $4,200 project on the spot, and it rewired how I handle scope creep
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21
c/client-management
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averyc94
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8d ago
I gave every new customer a 30 page welcome packet until one guy asked if I was joking
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18
c/client-management
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sean48
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10d ago
A guy in Tulsa swore a $250 onboarding doc would cut my client calls in half, I didn't buy it
1 comments
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14
c/client-management
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rowan_ross
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11d ago
TIL a client coordinator in Denver gave me bad advice about sending estimates, cost me a $4,500 job
1 comments
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5
c/client-management
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michael803
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12d ago
Fired a guy who owed me $600 last month and he called my cell 14 times in one day
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4
c/client-management
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the_elizabeth
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12d ago
Found out last week that the average freelancer spends 12 hours a month just chasing late invoices, and I believe it
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1
c/client-management
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the_lucas
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13d ago
I started sending recaps after every meeting and my revision requests got cut way down
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25
c/client-management
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kimr91
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14d ago
Rant: found out after 14 months that I was emailing my main account contact at the wrong time of day
1 comments
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26
c/client-management
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lee.cora
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14d ago
I finally started putting a 15 minute buffer between back to back client calls after a Tuesday disaster in March
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17
c/client-management
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xenam84
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15d ago
Overheard a shop owner in Reno say he fires one bad client every 6 months on purpose, just to stay sane
1 comments
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16
c/client-management
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margaretc42
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19d ago
PSA: A long time customer at my shop said something about scheduling that I can't stop thinking about
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1
c/client-management
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finley_roberts27
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20d ago
Why does nobody talk about the difference between a monthly retainer and a project fee for keeping design clients around?
1 comments
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11
c/client-management
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morganh44
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21d ago
Rant: fired my biggest account on a Tuesday and now I'm second guessing myself
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