gracej99•2d agoTop Commenter

Hit my first big milestone this week with a client feedback loop

I've been running a small design agency out of my place in Austin for about 6 months now. This week I finally got a client to actually follow a feedback template I set up after our second call. It was a tiny thing, just a Google Doc with checkboxes, but they said "this saved me so much time." Has anyone else found a simple system that actually stuck with clients long term?

3 comments

3 Comments

abby_fisher2d ago

Three checkboxes on a Google Doc were enough to get that reaction? I'd bet folding money your client was drowning in email chains before that. What did you have to cut out of your old process to get them to actually use the template? Like, did you stop offering a full written recap or did you just stop chasing them for feedback in the first place?

juliaa652d ago

That Google Doc with checkboxes sounds like exactly the kind of low-friction win that actually scales. I bet @abby_fisher is right about the email chains. Did you pair the template with a calendar reminder or did you just send the link and hope they'd find it? I'm curious if you had to drop any of your old follow-up steps to get them to actually open the doc.

michael8032d ago

Three checkboxes on a Google Doc did the trick. I basically replaced my three page recap with a single sentence and those boxes. Had to kill the "Hey do you have 15 minutes for a call?" emails entirely because those were just getting ignored anyway. Any other simple hacks that made your clients actually respond to anything?

-2