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My biggest client just gave me a 20 minute lecture on how I answer my phone
Met with a long time client at his office in Fresno last Tuesday to talk about renewing our yearly contract and he spent the first 20 minutes of the meeting critiquing how I answer calls when I do not know the number. He said my flat "yep this is Pat" greeting cost me at least two jobs this year since people hear it and think they called a guy's cell instead of a business. Now I am curious if this is a real problem or if he is just old school, how do you all handle your first 10 seconds on an unknown call?
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