The meeting notes I stopped sending after a 3pm mixup in Chicago

I used to email full summaries after every call, until a Cleveland client quoted my bullet points back to me wrong and blamed me for the delay. Now I send a one-line confirmation with next steps only, and I ask them to reply 'agree' before I start work. Has anyone else cut way back on documentation and seen fewer misunderstandings?

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ray61313d ago

You ever have that thing where you save a voicemail for 6 months, then finally listen to it and it's just your mom asking if you want leftovers? That's basically how I feel about documentation now.