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The moment I stopped over-explaining project delays to a client
My buddy Jake who runs a landscaping business told me last month that clients just want a fix not a story. I used to send these long emails about supply chain hiccups or weather issues and got nada but pushback. Has anyone else noticed that cutting the excuses actually speeds up approvals?
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matthewking12d ago
It applies to almost everything in life really. People want results not reasons.
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michael_williams12d ago
Exactly what @matthewking said - just give me the results and save the lecture for later.
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sean4812d ago
The same thing happens with everyone giving advice on home improvement shows or those cooking tutorials where they spend 10 minutes explaining the history of an ingredient. Just tell me how to fix the squeaky floorboard or why my bread didn't rise, you know? It's like people forget the real world moves fast and we just need the practical stuff to get through the day. A buddy of mine spent twenty minutes on the phone with his car mechanic hearing about engine design when all he wanted was a rough estimate on the repair bill. Quick and direct always wins in the end, don't you think?
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