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The vendor who called at 7am on a Tuesday changed how I handle scope creep
I was mid-pour on a foundation in Columbus when my phone buzzed, it was a vendor asking about a change order I never approved. He claimed he 'assumed' the extra work was fine because I mentioned it in passing last month, and that assumption cost me $1,800. Has anyone else had a partner or supplier rewrite the rules without a written sign-off, and how do you shut that down without burning the relationship?
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joseph4817d ago
Honestly, that is brutal. I’ve been in that exact spot and it makes your blood boil, especially when you’re already sweating over a pour and deadlines. People hear what they want to hear, and that “mentioned in passing” line is such a classic move to guilt you into paying. The way I shut it down without going nuclear is to say, “Hey, I appreciate you thinking ahead, but if it’s not on a signed sheet, it didn’t happen. Next time, shoot me a quick text before you start and I’ll confirm in writing.” It puts the ball back in their court, makes them do the paperwork, and you don’t have to call them a liar to their face. Honestly, keeping it about the process, not their intentions, saves the relationship and saves your wallet.
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