Warning: a client's 30 minute feedback call exposed my weak spots

I had a project wrap up last month and the PM scheduled a feedback call without telling me it was a review of how I handled things. They said my updates were too vague and that I only reached out when something broke. They asked for check-ins every 2 days with a simple status line, even if nothing changed. I thought I was doing fine by not bothering them. That call cost me about 45 minutes of my evening but it changed how I run all my current gigs. Now I send a short daily note, like “all good here” or “waiting on asset from their side.” Has anyone else had a client criticize your communication style after the fact instead of during the project? How do you handle it when the feedback comes too late to fix that specific job?

1 comments

1 Comment

shane_wilson19d ago

“All good here” is basically my love language at this point, so I feel your pain, I once had a client mad I didn't tell them about a delay that only existed in my own head.