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A framing client in Austin made me notice how I handle site visits
Honestly, I drove out to a framing job near Zilker Park last Tuesday and the homeowner was standing there with a printed list of every tiny scratch on the lumber. She had circled like 14 marks and wanted me to explain each one before I even unpacked my nail gun. It hit me that I always assume clients are chill until they start documenting stuff, but that list was actually her way of testing if I'd push back or just cave. I ended up walking her through the grading and she relaxed once I showed her the cuts would be hidden anyway. Has anyone else had a client turn a basic inspection into a full audit? Sometimes I wonder if I should start doing my own walkthrough video to cover my bases.
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the_olivia2mo ago
Man, I feel this. Last month I had a client pull out a laser level and check if my ledger was perfectly plum before I even had coffee. I joked that if they wanted, I could show them the same tiny scratches on my truck from hauling their lumber, and they actually laughed. Honestly, I think some folks just need to see you treat the small stuff serious, then they back off. I told her I'd send her the video of the framing before drywall goes up, and that seemed to do the trick.
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juliaa652mo ago
Did you see that post on the building science forum about how laser levels are basically the new tape measure for trust with clients? Seems like every contractor I know is getting pulled into the same routine lately.
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