That "quick call" turned into a 4 hour screen share with 6 people

Client said it was just a 15 min intro call last Thursday at 2pm. By 4:30 I'm still walking their whole team through how to use the file manager, and two of them are asking me to redo work that's already been approved twice. The kicker is they never even booked an actual kickoff meeting, this WAS the kickoff. Has anyone else had a client treat a simple status check like a full onboarding session? I'm thinking about adding a line to my contracts about free time limits now.

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alex8202d ago

My buddy had a similar thing happen, a client asked for a "5 minute check-in" and it turned into her walking two interns through the whole dashboard setup. The funny part is she billed for it, so they never asked her to do it again. That "free time" line is probably a good idea, honestly.