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Vent: A customer in Phoenix yelled at me for an hour over a $50 invoice
He claimed the work was done wrong, but it was exactly what he signed off on. I finally calmed him down by showing him the signed contract and the photos from the job site. Has anyone else had a client completely forget what they approved?
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jennybailey6mo ago
My uncle ran a small cabinet shop and had a guy lose his mind over a drawer pull. The client picked it from a catalog himself, but was convinced it was the wrong finish. My uncle had to find the original order form with the client's initials next to the item number. People just blank on the details sometimes.
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ray_burns606mo ago
Got a client once who swore we used the wrong color paint. Had to dig out the can from their own garage with their handwriting on the lid. The look on their face was almost worth the twenty minute search.
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keith1645mo ago
That sound like a satisfying victory, @jennybailey would appreciate the validation. Did the client apologize at least?
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