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Why does nobody talk about the 'no reply' email address?
I was at a small business meetup in Phoenix and a speaker said you should always use a 'noreply@yourcompany.com' for automated emails. I think that's a bad move because it shuts down a simple way for clients to ask a quick question. Has anyone else had a client get stuck because they couldn't reply to an automated message?
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miaprice6mo ago
Honestly, it's part of this bigger thing where companies just make everything harder for no reason. Like when you call a help line and the robot voice makes you repeat your info three times before you can talk to a person. Using a noreply address is the same energy. It just puts up a wall. I've gotten automated appointment reminders and wanted to reschedule right then, but you can't reply. So you have to find the right number, wait on hold, and start all over. It's lazy.
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alexpalmer6mo ago
My bank's text alerts are the worst for this. They send a fraud warning but you can't text back "yes that was me" to unlock your card. You have to call a number that's always busy. Do you think companies do this on purpose to cut down on support volume?
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