Vent: Had a showing in Dallas where the lockbox code was wrong

Honestly, I drove 45 minutes across Dallas to show a house to a couple who flew in from out of town. I get to the door, punch in the lockbox code the listing agent gave me, and it's dead wrong. Tried calling the agent like 4 times, straight to voicemail each time. The couple is just standing there looking at me like I messed up, and I'm sweating bullets trying to figure it out. Finally got through to the agent's assistant who gave me the right code after 20 minutes. The whole thing just made me look unprofessional and I lost that potential deal because they left a bad review online. Has anyone else dealt with listing agents who give you bad entry codes?

2 comments

2 Comments

dakota_miller931h ago

Take a breath. You lost a potential deal because you couldn't punch in a door code for 20 minutes? That's rough but it's not like you burned the house down. The listing agent screwed up sure, but the buyers bailing over one bad entry code makes them sound like they were looking for a reason to walk anyway. Leave a bad review right back at the agent for wasting your time and move on. This stuff happens, it's annoying, but it's not a career ender.

juliaa6521m ago

@dakota_miller93 has a point though. I once spent 15 minutes trying to open a lockbox before realizing I had the wrong code entirely. Called the listing agent and they said "oh yeah, I changed it last week." Real smooth. The buyers walking over a bad door code does seem a bit dramatic. Maybe they were already on the fence and that was the last straw. Your mileage may vary but I'd just leave a factual bad review and focus on the next showing.