A homeowners comment about their fridge changed how I quote repairs
Last month I was out in Tacoma fixing a fridge that was cycling too often. The owner, a retired electrician, watched me swap the start relay and said 'you know, I couldve done this myself if I had the diagram, but I pay you because you know what to check first.' That hit different because I realized Ive been charging for parts and time, but people are really paying for the diagnosis. Ive since started writing the specific fault I found on every invoice, and clients seem way more okay with the price. Has anyone else tweaked how they explain their work and seen complaints drop?