A customer's quiet comment made me rethink my whole approach to sympathy arrangements
I was setting up a display at the Portland Flower Market last spring, arranging some very standard white lilies and roses. A woman stopped, looked at them for a long minute, and said softly, 'My husband hated lilies, said they smelled like a funeral.' She told me his favorite flower was actually the bright orange bird of paradise because it made him laugh. I used to just make what I thought was respectful and somber. Now I always ask, 'Did they have a favorite flower or color?' It's a small thing, but it matters. How do you all handle those conversations to make a tribute more personal?